Refund policy

Welcome to Furniture Boutiq, where your satisfaction is our top priority. We are committed to
providing you with exceptional products, and we want to ensure you have a clear understanding of
our Refund, Returns, and Cancellation Policy.

1. Returns - Your Satisfaction Matters:
At Furniture Boutiq, we carefully inspect and package our products to ensure they reach you in
perfect condition. In the event that you are not completely satisfied with your purchase, here's how
our return process works:

We reserve the right to evaluate and determine whether to accept returns of merchandise. Unauthorized returns will not be accepted and will be returned at the buyer's expense.
To be eligible for a return, items must be in their original condition and packaging, ensuring they are suitable for resale.
The shipping of returned goods, including insurance, is the responsibility of the buyer.

2. Custom Creations - Crafted for You:
Our custom-made items are a testament to our commitment to meeting your unique needs.
However, please note the following:

Custom items, crafted to your specific requirements, are not returnable under any circumstances.
For custom orders, refunds will not be issued after reaching the 50% adjudication stage.

3. Cancellation - Before and After Adjudication:
We understand that circumstances may change. Here's our policy on cancellations:

For in-stock items, once an item has been shipped, cancellation or return is not possible.
Pre-Order items are not eligible for cancellation once they have been adjudicated, and refunds will not be processed under any circumstances.
Custom items, once adjudicated, are non-refundable.

4. Payment Process:

All payments must be made through account transfer.
After making the transfer, please provide us with a confirmation (receipt) via email for our records.

5. Eligibility for Refund:

Refunds will only be considered for items that meet the criteria outlined in our Returns Policy.
Custom-made items are not eligible for refunds unless there is a manufacturing defect or damage.
To be eligible for a refund, the item must be in its original condition and packaging, ensuring it is suitable for resale.

6. Inspection and Approval:

We reserve the right to evaluate and approve all refund requests. Not all requests will automatically qualify for a refund.
Our team will inspect the returned item to verify its condition and eligibility for a refund.

7. Refund Process:

If your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.
The time it takes for the refund to be processed may vary depending on your payment method and financial institution.

8. Non-Refundable Items:

Shipping charges, including the cost of returning the item, are non-refundable.
Custom items are non-refundable unless

6. Policy Updates:

We reserve the right to update our Refund Policy as needed. Any changes will be reflected on our website.

7. Transit Damage Policy

If a customer receives a product that is damaged during transit, it must be reported to our support team within 24 hours of delivery.
Failure to report the damage within this 24-hour window will result in no eligibility for claim, refund, or return.

To report, please contact our support team via email with clear images/videos of the damaged product and the outer packaging.

We value your trust and strive to ensure a fair and transparent transaction process. If you have any
questions or need further clarification regarding our Refund, Returns, and Cancellation Policy,
please do not hesitate to contact our dedicated customer service team at
support@furnitureboutiq.com

Thank you for entrusting Furniture Boutiq with your furnishing aspirations. Your contentment fuels
our passion, and we are dedicated to exceeding your expectations at every turn. Your satisfaction is
not just our goal; it's our unwavering commitment to crafting the living spaces of your dreams!